First Time Clients

Appointment Policy for First-Time Clients

To secure an appointment, all first-time clients are required to pay a $30.00 non-refundable deposit. This deposit will be applied toward the total cost of your service, with the remaining balance due upon completion.

Please Note:
A deposit request will be sent via Square Payment Processing. The card placed on file is used to secure your appointment and will only be charged in the event of a no-call/no-show or a cancellation made less than 24 hours in advance.

If your deposit is not received at least 1 day prior to your appointment, or within 1 hour for same-day bookings, your appointment will be canceled.

Thank you for your understanding and cooperation.

Arrival Time

Respecting Your Time and Others

Each client deserves dedicated, one-on-one attention without interruptions. To help maintain a calm and focused environment, please arrive no more than 5–10 minutes before your scheduled appointment time, unless otherwise arranged in advance.

Thank you for your understanding and respect for everyone’s time.

Late Arrival

Timeliness Matters

Every client is entitled to a high-quality, uninterrupted experience. Please arrive on time for your appointment.

If you arrive late, your service will be adjusted to fit the remaining time. Arrivals more than 10 minutes late will require rescheduling — no exceptions.

We appreciate your understanding and commitment to a smooth and respectful experience for all.

Cancellation Policy

To cancel your scheduled appointment, you must call Facials BiDesign at least 24 hours in advance. Please note that appointments cannot be canceled online.

Cancellations made with less than 24 hours’ notice or failure to attend your appointment will result in a 50% cancellation fee. If the card on file cannot be processed, you will be unable to book future appointments until the balance is resolved.

We appreciate your cooperation and understanding as we strive to provide the best experience for all clients.

Pricing Update

Thank You for Your Loyalty — A Small Change to Keep Us Growing Together
An important update from Facials BiDesign

To our valued clients,

We’re so grateful for your continued trust and support. At Facials BiDesign, skincare is just the beginning — it’s the connection, confidence, and care we share with you that truly matter. Every visit you make means the world to us.

As part of our commitment to providing you with the highest-quality treatments and personalized service, we want to share a small but important update. Beginning June 1, 2025, we will be making a slight adjustment to our service pricing. This change is due to rising operational costs and new tariffs impacting the premium products and tools we rely on every day.

We’ve worked hard to keep our pricing steady, and this decision wasn’t made lightly. But to continue offering the elevated care you deserve, this update is necessary.

Lock in Today’s Prices!
We invite you to take advantage of our current rates before the update takes effect:

• Pre-purchase facial or waxing series packages to enjoy services at today’s prices.

• Our most-loved treatments — The Signature Peach and The Signature Peach Deluxe — will remain at current pricing through May 31, 2025.

Thank you for being part of our Facials BiDesign family. We’re honored to be part of your self-care journey and can’t wait to welcome you back soon.

With gratitude,
The Facials BiDesign Team